Question
The supervisor puts Siji's complaint into his own words to be sure he has understood. What technique is the supervisor using to avoid conflict and negative communication patterns with Siji? A. Clarification B. Reflection C. Amplification D. Expression
Answer
4
(205 Votes)
Ulysses
Professional · Tutor for 6 years
Answer
B. Reflection
Explanation
The technique described involves the supervisor putting Siji's complaint into his own words to confirm understanding. This is a key communication technique aimed at ensuring clarity and avoiding misunderstandings. Reflecting or paraphrasing is a psychological strategy used to show empathy and confirm comprehension of what the other person has said, which helps in avoiding conflict and negative communication patterns.