Question 3 If a client is shouting and swearing at you this is: A. Not classed as violent or aggressive behaviour as they haven't been physically abusive B. Just part of your job and you should accept it C. Violent or aggressive behaviour and should be responded to as such D. Unlikely to cause any real problems, so try to idnore it

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Question 3 If a client is shouting and swearing at you this is: A. Not classed as violent or aggressive behaviour as they haven't been physically abusive B. Just part of your job and you should accept it C. Violent or aggressive behaviour and should be responded to as such D. Unlikely to cause any real problems, so try to idnore it

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This question pertains to the understanding of aggressive behavior in a professional setting. It is important to understand that aggression is not limited to physical abuse. Verbal abuse, such as shouting and swearing, is also considered aggressive behavior. Therefore, it should be responded to appropriately, and not be ignored or accepted as part of one's job. This is important for maintaining a safe and respectful working environment.

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