Value drivers that are used to measure performance in SMA include lag and lead indicators. Which of the following is an example of a lag indicator: profits product innovation employee satisfaction customer loyalty

Question

Value drivers that are used to measure performance in SMA include lag and lead indicators. Which of the following is an example of a lag indicator: profits product innovation employee satisfaction customer loyalty

Answer 1

## Step1: To solve this problem, first, we need to understand that "lag indicators" analyze the success or failure after the event has taken place. They’re static, after-the-fact metrics, often focusing on hard figures like revenues and profits.## Step2:Review the options in the question: profits, product innovation, employee satisfaction, customer loyalty. ## Step3:In view of this, 'profits', is a clear lag indicator as its measurement affects the company performance that can only be assessed after business operations have occurred.

Question

Value drivers that are used to measure performance in SMA include lag and lead indicators. Which of the following is an example of a lag indicator: profits product innovation employee satisfaction customer loyalty

Answer

Answer

Explanation