Question
Question 3/18 A customer is shopping for a ring at a jewellery shop. An employee notices that he seems overwhelmed by the large selection. What should the employee do? Allow him to browse and only offer information if he asks Ask him how much he's looking to spend Ask him if he knows what ring style he's looking for Ask him who the ring is for and if it's for any particular occasion
Answer
4.7
(240 Votes)
Katie
Elite · Tutor for 8 years
Answer
Ask him who the ring is for and if it's for any particular occasion
Explanation
This situation is examining the best customer service approach when dealing with a customer who looks overwhelmed with choices in a jewellery store. As a good salesperson, sensitivity towards customer’s needs, preferences and also emotional state is crucial, the main goal being to offer assistance without overwhelming the customer further.Analysing the response options:a) Allowing the customer to browse may not be very effective as the customer already seems overwhelmed and may need guidance.b) Asking upfront about the customer’s budget can feel intimidating and potentially off-putting. c) Asking about the ring style is good, but falls short as it might assume the customer knows various styles which may not be the case. d) Asking who the ring is for and the occasion would be most useful as it provides context upon which the salesperson can help suggest ideas, effectively narrowing the selection to a suitable range per the specificity of the occasion and indicative recipient’s taste.