Question
Select all answers that apply. When an individual has a problem and the situation could become confror tational it is important to: Tell the individual you want to help them Shout! if the individual can shout, so can you Listen carefully to what the individual is telling you
Answer
4.3
(217 Votes)
Howard
Professional · Tutor for 6 years
Answer
- Tell the individual you want to help them- Listen carefully to what the individual is telling you
Explanation
In potentially confrontational situations, it is crucial to maintain a calm demeanor and show empathy. Listening carefully and expressing a willingness to help can de-escalate tensions. Shouting is counterproductive and can exacerbate the conflict.