Question
Define the following: a. Service culture: square b Customer-centric: square
Answer
4.1
(131 Votes)
Ollie
Master · Tutor for 5 years
Answer
a. Service culture refers to a shared system of values, norms, and behaviours within an organization that determines how employees approach and deliver service to customers.b. Customer-centric refers to a business approach that prioritizes the needs and preferences of customers by making them central to the business decisions and practices. It underscores improving the customer experience to drive customer value, loyalty and profitability.
Explanation
The question involves defining two terms, which central to business strategies and environment. a. Service Culture: This is a common set of values, attitudes, and objectives shared within an organization to determine how every person views and tends to customers' needs. Fostering a strong service culture brings everybody in the company on the same page regarding delivering excellent customer service, also advancing service quality, customer delight & retention, employee morale, and ultimately business success.b. Customer-centric: This term spanking describes a secular shift in business and operating approach that places the unthinkable emphasis on catering to the needs and wants of the customers, ensuring the formation of sustainable customer relationships. The notion acclaims companies to routinely position customers at the very core of noticeable business decisions and operations. It implies delivering high-quality goods and services using effective and efficient practices, thus enrichecja the overall customer experience— conversely and an according intention to drive customer value, loyalty, and profitability."