Question
You work in the Hoad Office of a large high street clothes retailer that has many branches throughout England One of your responsibilities is to visit the company's shops as a mystery shopper and to report back to the Head Office on your expenence Your task: write a report to give to your Manager about your visit to one of the shops Your report should include details of your visit - appearance and fidiness of the store - availability of stalf to help you customer service skills and attitude of the stall stock availability We suggest you write about 300 words
Answer
4.2
(317 Votes)
Ursula
Professional · Tutor for 6 years
Answer
Your report might look something like this."**Date of visit:** February 7, around 4 pm. I visited Branch X located at Y. At first glance, the presentation of the store was eye-catching, engaging and gave a welcoming feeling.The store primarily excelled in its **appearance and neatness**. Well-organized shelves added to the spaciousness and coziness of the store. The clothes were attractively well-kept and sorted, display windows pleasantly youthful and colorful, fitting rooms relatively adequately maintained, and payment counters operated smoothly.As regards to the **availability of staff**, there were enough employees across the floor, highly visible wearing the company’s ID and uniform. It was comfortable to find and they proactively provided assistance as needed.Regarding **customer service**, the staff had a friendly and patient demeanor. They greeted me nicely on entering and answered all my queries satisfactorily. Their upbeat energy made shopping effortless. An area for slight improvement would be their system of managing queues during peak shopping hours.Lastly, on an assessment of the **stock availability**, the vast majority of clothes were in sufficient supply, neatly organized by sizes and trends. They had plenty of diversity for every section creating numerous options to appeal to wide tastes. However, an inclusion of more plus-size styles would further improve their collection.My visit concluded with an overall well-rounded shopping experience, in a store that excelled in both physical establishment as well as service quality."
Explanation
## Step 1: Begin the report by providing details of the visit, such as the date and time, along with general first impressions. State any standout observations. ## Step 2: Next, describe the appearance and tidiness of the store. Comment on factors such as space, cleanliness, merchandise presentation, dressing rooms and checkout areas. Detail the visual appeal, organisation, and shopping comfort that the store's setup offered.## Step 3: Discuss the availability of staff, was there sufficient staff present in the stores and were they accessible and approachable? How quickly did someone assist when you needed help?## Step 4: Write about the customer service and employee conduct. Did the representatives greet you? How was their attitude and behavior? Was their service aboveordinary or did they need to improve on anything?## Step 5: Lastly, comment on your survey of the inventory. Were products sufficiently stocked? What was the variety and range of offerings like? If you requested something particular, were you provided with ample options?