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define expectation of privacy: square question #6 what are three ethical issues involved in customer service? square

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Define expectation of privacy: square Question #6 What are three ethical issues involved in customer service? square

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Billy Expert · Tutor for 3 years

Answer

First let's define 'expectation of privacy'.【Answer】: Expectation of privacy refers to an individual's legal right to be free from government or public intrusion into their personal information and lives. This principle holds that individuals due to certain actions or lack of action, legitimately expect certain information or behavior to stay private.Moving forward to question 6 about the three ethical issues involved in customer service.1. Privacy and Confidentiality: It's the responsibility of customer service staff and companies to keep a customer's private data safe and not use it for any unauthorized purposes. Violation of this trust is a significant ethical issue.2. Truthfulness and Honesty: Sales representatives should always maintain truthfulness and honesty toward their customers. Misrepresenting product features, prices, or policies is an ethical concern.3. Fair Treatment: Ethically, a customer service representative should treat each customer with respect and fairness no matter their race, religion, gender, or any other personal attribute.【Answer】: The three ethical issues involved in customer service are Privacy and Confidentiality, Truthfulness and Honesty, and Fair Treatment.