Question
How do complaints and comments help the service? 1. Dealing with feedback gives the manager something to do 2. They help managers to see what is working and where changes need to be made 3. They help service users to choose other services 4. Getting less complaints means a better inspection outcome
Answer
4.5
(410 Votes)
Ula
Professional · Tutor for 6 years
Answer
2.
Explanation
The question asks about the benefits of complaints and comments on the quality of service. Option 1 is incorrect as managing feedbacks isn't merely an exercise but carries wider implications, hence isn't taken professionally as an act to keep managers busy. Option 2 is correct because feedback does indeed help managers identify what is working well and where improvements can be made. Service users may not necessarily switch their services based on the comments and complaints they read or hear; this feedback could inform their decision, but it won't solely dictate it. That's why option 3 is incorrect. Regarding option 4, although a decrease in complaints can symbolize better service, it isn't the only determinant of a great inspection result, as these outcomes are assessed based on diverse criteria, thus making this statement not entirely true.