A significant proportion of Asra's customer service staff are University students. The company benefits from their good soft skills but has a problem with high labour turnover since these students leave when they graduate and can find a job that better serves their personal aspirations elsewhere. How could Asra better retain graduates within their company? A. No zero hours contracts B. Pay students a living wage C. Provide statutory holiday entitlement D. Provide personal learning and development opportunities D A C B

Question

A significant proportion of Asra's customer service staff are University students. The company benefits from their good soft skills but has a problem with high labour turnover since these students leave when they graduate and can find a job that better serves their personal aspirations elsewhere. How could Asra better retain graduates within their company? A. No zero hours contracts B. Pay students a living wage C. Provide statutory holiday entitlement D. Provide personal learning and development opportunities D A C B

Answer 1

This question pertains to employee turnover and staff retention strategies deployed within a company. To retain student workers after they graduate, the company should create an environment that encourages employees to stay and grow rather than looking for opportunities outside the company once they have acquired their degree. The answer option needs to demonstrate this specific attitude and approach. Option D proposes organizational Development and Learning, which means that the company would give students opportunities for personal growth and professional development by providing learning and development programs, growth opportunities, skill upgrades and so on. It is far more likely to retain the staff and add to their reasons to want to stay after they graduate as it serves their personal aspirations for their future career.

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