Question
10) If a client was verbally abusive towards you , what would you do? a) Be abusive back square b) Refuse to care for client square c) Ignore abuse continue caring square d) Get emotional stressed square e) Report to person in charge square f) Leave premises square
Answer
4.2
(319 Votes)
Stanley
Veteran · Tutor for 12 years
Answer
e
Explanation
This is a test of professional behavior and reaction in a situation that could happen in service or care industries. Professionalism requires one to report instances of verbal abuse to a superior rather than resorting to retaliatory or negligent actions. Answer (e) "Report to a person in charge" best aligns with professionalism obligation. Not retaliating to the abusive client (options a), continuing to provide services despite verbal abuse (option c), or allowing oneself to be affected emotionally and stress out (option d) are not best ways to maintain professional conduct in this role. Furthermore, leaving the premises without reporting or after reporting (option f), or refusing to provide the service (option b) is irresponsible and against professional ethics. Thus, the most appropriate course of action upon facing verbal abuse would be to report the issue to the competent authority or designated person in law, following the duty channels that accommodate and rectify such situations.