Question You should never apologise when a customer complains as this is admitting that you're at fault A. False-Apologising shows the customer you understand the effect the issue has had on them C B. True-You should never accept liability in any way C

Question

Question You should never apologise when a customer complains as this is admitting that you're at fault A. False-Apologising shows the customer you understand the effect the issue has had on them C B. True-You should never accept liability in any way C

Answer 1

A. False-Apologising shows the customer you understand the effect the issue has had on them.

Answer 2

## Step 1:Understanding the question is crucial. The question is asking about the best way to handle a customer complaint and whether apologizing is admitting fault.## Step 2:Analyzing the options given, we have two choices: A suggests that apologizing shows understanding of the customer's situation, while B suggests that one should never accept liability.## Step 3:Based on general customer service principles, it's known that apologizing to a customer does not necessarily mean admitting fault. Instead, it shows empathy towards the customer and acknowledges their dissatisfaction, which is crucial in maintaining a good customer relationship.

Question

Question You should never apologise when a customer complains as this is admitting that you're at fault A. False-Apologising shows the customer you understand the effect the issue has had on them C B. True-You should never accept liability in any way C

Answer

Answer

Explanation