Question
We are due to export 12 medical scanners to the United Arab Emirates. We applied for certificates to allow us to export 8 scanners on 12 February. As the order was then increased from 8 to 12 scanners by the customer , we applied for an additional four certificates on g March The scanners are currently in transit and are due to leave the country in two days' time However, it has come to our attention that there are errors on both the certificate for the original 8 scanners and the certificate for the additional 4. Please see attached certificates. The scanners are due for export on 22 March, but this will be delayed without the correct certif- icates. I would therefore be grateful if you could arrange for the correct certificates to be sent to me as a matter of urgency. Yours sincerely, B Crowther Sales Manager SSC Instruments
Answer
4.2
(357 Votes)
Reuben
Professional · Tutor for 6 years
Answer
DThe least appropriate response proposed by Sales Manager B Crowther is to wait unexplained delays out while dealing with certificate discrepancies on his own, with no stated urgency. This exposes the business to potential disruptions such as shipment delays, failed regulatory adherence, and damaged client relationships.
Explanation
## Step1: This problem first requires an understanding of the context. B. Crowther, the Sales Manager at SSC Instruments, is communicating an issue regarding the export paperwork for 12 medical scanners to the UAE. Incorrect details have been identified on the certificates for both the originally planned eight scanners as well as the additional four scanners later added to the order.## Step2:The identification of the potential next steps is the following step. The possible options for B. Crowther are:A. Urgently correcting the errors on both certificates.B. Delaying the export until the correct certificates are available.C. Proceeding with the shipment without waiting for the correct certificates.D. Posting for solving discrepancies without addressing the urgency.## Step3:The next step is the evaluation of these options. Carrying out an export incorrectly or without accurate details runs the risk of non-compliance with export and trade regulations and can potentially lead to financial penalties and is therefore not a wise course of action. Delaying the shipment until the correct certificates are available is considered the most responsible course of action since it ensures compliance with import/export regulations, even though it might disappoint the customer by causing a delay.### ConclusionPassive obedience is not an appropriate approach. The Sales Manager should actively manage the situation and quickly secure a corrected export certificate.