Question
Question 3 of 3 Layla learns that her company's Al-driven chatbot has been giving inaccurate and sometimes rude responses to customers questions. How should Layla deal with this issue? Limit the number of employees who have access to the chatbot data set. Limit the chatbot to customer service questions and no other purpose. Limit the number of customers'who can use the chatbot at any one time.
Answer
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Bernadette
Professional · Tutor for 6 years
Answer
Limit the chatbot to customer service questions and no other purpose.
Explanation
This question concerns human-computer interaction and business management, specifically related to the use of AI.table situations and managing system errors are integral parts of running a successful business. The question itself is based on a problematic scenario where an AI-driven chatbot (Artificial Intelligence) in a company has been providing inappropriate and sometimes offensively blunt responses to customer inquiries. Layla, presumably the individual in charge needs to decide what steps to take.Although limiting access to the chatbot data set or limiting the number of users who can use the chatbot at one time can somewhat solve the problem of inaccurate responses through saturation management, it does not tackle the root cause of inaccuracies and potential disrespectful languages used by the systems. Therefore, among the given options, limiting the robotic automated interlocutor to customer inquiries and devoiding it from any other extras can exceptionally be the best approach. It narrows down and focuses on the primary purpose of communication; relieving other burdens the company management has been indoctrinating on it and in the process, minimizing potential errors.Nonetheless, in actual commercial applications, resolving this issue could involve debugging the chatbot, devising better system harbingers and moderation measures, carrying out customer personas-B2B analysis(or other predictive customer behavior studies, co-intelligence utilization), utilizing superior Natural Language Understanding (NLU) technology, amongst other plausible remedies.