Question
Scenario 3: You were told an associate was away from work for a few hours last week. After confronting the associate, you remember approving the time-off request. Please rate the effectiveness of the response. , Ineffective & }(l) Slightly Effective & Moderately Effective & Highly Effective Apologize for forgetting the time-off request. Review your process for tracking requests to ensure no future mistakes. & & &
Answer
4.4
(296 Votes)
Sophia
Elite · Tutor for 8 years
Answer
# ExplanationIn the given scenario, the associate was away from work for a few hours last week, and upon confrontation, you remembered that you had approved the time-off request. The response involves two key actions: apologizing for the oversight and reviewing the process for tracking requests to prevent future mistakes.1. **Apology**: Apologizing is an essential step as it acknowledges the mistake and shows respect for the associate. It helps in maintaining a positive work environment and demonstrates accountability.2. **Review Process**: Reviewing the process for tracking time-off requests is a proactive measure to ensure such oversights do not happen again. This step shows a commitment to improving organizational processes and preventing future errors.The response is effective because it addresses the immediate issue (the oversight) and takes steps to prevent recurrence. It balances accountability and proactive improvement, which are crucial in maintaining trust and efficiency in a workplace.# AnswerThe response is effective.