Question
Question A customer asks for a product which you know is out of stock. Pick the best response. A. We've got one left. Sorry. B. I'm sorry. I'm afraid we're out of that product. Would you like me to order another one in for you? C C. Idon't know but my colleague can help you. Bye C
Answer
4.7
(349 Votes)
Rupert
Master · Tutor for 5 years
Answer
B
Explanation
## Step 1: This question involves customer service and how to respond professionally and effectively in a retail situation when an item the customer wants is out of stock. ## Step 2: Option A is misleading and provides incorrect information. Option C is dismissive and passes the responsibility to another colleague without offering any assistance. ## Step 3: However, Option B not only acknowledges the issue but also proposes a solution—in this case, offering to order the product for the customer. Option B involves proactive engagement in solving the customer’s problem, a characteristic of efficient customer service.