Question
Outcome 17 Question 1 of 1 A clear complaints procedure should __ Multiple choice -select more than one answer Giving people Information about how to complain Making it more difficult for individuals to complain Helps to prevent further incidents of abuse by leading to better procedures Show individuals it is acceptable to report abuse
Answer
4.7
(214 Votes)
Xerxes
Professional · Tutor for 6 years
Answer
A, C, D
Explanation
This question aims to know the main purposes and advantages of maintaining a clear complaints procedure inside the organization. The answers here describe different potential areas where a good complaint procedure could be effective such as: simple accessibility to complain, deterring clients from complaining, preventional take on abuses & mishandlings, making it easy and non-threatening for charged incidents to surface and be addressed.Let's break down each choice:1. "Giving people information about how to complain." This undeniably is a hallmark of any effective complaints procedure, which allows individuals to easily use it for expressing dissatisfaction or for signaling potential vulnerabilities within handling instances.2. "Making it more difficult for individuals to complain." This goes completely against the grain of any clear complaints procedure as it contradicts the agenda of enabling and maintaining transparency in voicing care-related uncertainties.3. "Helps to prevent further incidents of abuse by leading to better procedures." It indeed acts proactively upon any incidents to forbid their influence in organizational setups by revising or tuning present handling leagues towards a '0 incident environment'. 4. "Show individuals it is acceptable to report abuse." A transparent and good complaints procedure is effective showing and giving needed terms for individuals to freely report abusiveness without the fear of any repercussion.