Q4. If a client wanted to complain about the service they had received, would you: Select your answer(s) then click submit Listen to what they had to say and then report it to your manager Tell all the staff at coffee time Tell them to shut up Let them tell you and then ignore what has been said thinking that

Question

Q4. If a client wanted to complain about the service they had received, would you: Select your answer(s) then click submit Listen to what they had to say and then report it to your manager Tell all the staff at coffee time Tell them to shut up Let them tell you and then ignore what has been said thinking that

Answer 1

Listen to what they had to say and then report it to your manager

Answer 2

This question checks ethics and handling in a common business scenario - reporting and addressing complaints. Here, the responses indicate a range of reactions, but one displays the professionalism that's generally encouraged: listening to the customer's report to empathize ("Listen to what they had to say"), then reporting it to management for appropriate action ("report it to your manager"). Other options trivialize, verbally deny, or actually disregard a customer complaint, hence aren't constructive business practices.

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