Question
Which are options for determining what a customer's service needs are? Choose three answers. 0000 Talk with individuals interested in the service Survey customers in the area Survey companies that perform similar services Place phone calls Send out surveys in local newspapers
Answer
4.4
(254 Votes)
Rose
Veteran · Tutor for 9 years
Answer
Talk with individuals interested in the service; Survey customers in the area; Send out surveys in local newspapers.
Explanation
This question is asking for the best methods to understand a customer's service needs. There are several strategies businesses can use to gather this information. The options provided in the question are all potential ways a business can proactively engage with customers to better understand their needs and expectations. Here are three options:1. Talk with individuals interested in the service: This method involves direct engagement with potential customers who have shown interest in the service. This one-on-one interaction can provide valuable feedback that can help a business tailor and improve their service delivery.2. Survey customers in the area: This strategy involves interacting with current customers in the business's area. By asking specific, targeted questions, a business can uncover the needs and preferences of their customers.3. Send out surveys in local newspapers: This is an effective way to reach a large number of potential customers. By publishing surveys in local newspapers, a business can extend its reach beyond its immediate area and give a voice to new or unheard customers.The option "Survey companies that perform similar services" was not chosen because, while it can provide useful industry insights, it may not accurately reflect the specific needs and preferences of the business's customers. This method involves viewing needs from another company's perspective, which can reduce direct customer interaction and may not effectively capture what the business's customers want.