Q5. When the complaint has been dealt with, what should the organisation dò with it? Select your answer(s) then click submit Destroy it Give it back to the client Look at it and learn from the complaint as to how the service can D be improved File it away in the filing cabinet

Question

Q5. When the complaint has been dealt with, what should the organisation dò with it? Select your answer(s) then click submit Destroy it Give it back to the client Look at it and learn from the complaint as to how the service can D be improved File it away in the filing cabinet

Answer 1

C. Look at it and learn from the complaint as to how the service can be improved. D. File it away in the filing cabinet

Answer 2

The correct answer to this question centers around the best practice for handling the records of resolved complaints within an organization. Storing away filed complaints can help an organization deeply understand customers' dissatisfaction points and service improvement areas and keep important data for future reference, for complains analysis trend or for other compliance related requirements according the organization's policy. Destroying it or giving it back to the client are not recommended, because these actions remove any evidence of the complaint as well as obstruct potential service improvement by eradicating learning opportunities.

Question

Q5. When the complaint has been dealt with, what should the organisation dò with it? Select your answer(s) then click submit Destroy it Give it back to the client Look at it and learn from the complaint as to how the service can D be improved File it away in the filing cabinet

Answer

Answer

Explanation