9. This excerpt describes a work process established by Henry Ford "One man fits the parts together, so that the bolt holes come right The next man fits the bolt holes into place . The next has a pan of nuts before him and all day he scoops them up and with his fingers starts them on the thread of the bolts. The next man has a wrench and he gives the final twist that makes them tight." -John A. Fitch, 1914 Which results did Ford hope to achieve by implementing the process described in this excerpt? a. Increased productivity and efficiency b. Reduced numbers of employees quitting C. Increased labor union membership d. Reduced payroll taxes and employee benefits