Question
Scenario 3: You were told an associate was away from work for a few hours last week. After confronting the associate, you remember approving the time-off request. Please rate the effectiveness of the response. Ineffective & }(l) Slightly Effective & Moderately Effective & Highly Effective Tell the associate to remind you next time so you can make sure it is correctly documented in the system. & & &
Answer
4.2
(283 Votes)
Eleanor
Advanced · Tutor for 1 years
Answer
The response is moderately effective. It acknowledges the mistake and introduces a preventive measure, but it could be improved by also addressing how the manager will ensure proper documentation in the future without relying solely on reminders from associates.
Explanation
The scenario involves a situation where an associate was away from work for a few hours, and after confronting the associate, you recall approving their time-off request. The response provided suggests telling the associate to remind you next time to ensure the time-off is correctly documented in the system.To evaluate the effectiveness of this response, we should consider several factors:1. **Acknowledgment of Mistake**: The response implicitly acknowledges that there was a lapse in documentation, which is a positive step towards transparency.2. **Preventive Measure**: By asking the associate to remind you next time, it introduces a preventive measure to avoid similar issues in the future.3. **Responsibility**: The response places some responsibility on the associate to remind you, which might not be ideal as it could be perceived as shifting the burden away from the manager's role in ensuring proper documentation.4. **Professionalism**: The tone of the response is professional and constructive, aiming to improve future processes.However, a more effective response might also include steps to improve the documentation process on the manager's end, ensuring that the system is updated promptly without relying solely on reminders from associates.