Question When a customer asks me to do something that is someone else's job, I am most likely to __ find the appropriate employee and introduce them to the customer. escalate the customer to my manager so that they receive all the assistance they need. give them the contact information for the appropriate person. do what I can for the customer, even if it means doing things that are not my job politely tell the customer that I am not allowed to do what they are asking me. Question

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Question When a customer asks me to do something that is someone else's job, I am most likely to __ find the appropriate employee and introduce them to the customer. escalate the customer to my manager so that they receive all the assistance they need. give them the contact information for the appropriate person. do what I can for the customer, even if it means doing things that are not my job politely tell the customer that I am not allowed to do what they are asking me. Question

Answer 1

A. Find the appropriate employee and introduce them to the customer. B. Escalate the customer to my manager so that they receive all the assistance they need. C. Give them the contact information for the appropriate person. D. Do what I can for the customer, even if it means doing things that are not my job. E. Politely tell the customer that I am not allowed to do what they are asking.

Answer 2

This question is gauging your professional courtesy, versatility, and your capacity for providing good customer service. The question doesn't seek a right or wrong solution but rather offers several serviceable reactions to a not uncommon workplace circumstance.

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