Question
Total quality managem The 'Total'refers to what? involving all the manufacturing processes involving all of the products made by the organisation involving all members in the organisation , suppliers and customers involving all the suppliers
Answer
4.2
(263 Votes)
Malcolm
Master · Tutor for 5 years
Answer
C
Explanation
The question is related to the concept of Total Quality Management (TQM) and wants us to interpret what 'Total' implies in 'Total Quality Management'. The concept of TQM is a management philosophy that emphasizes a commitment to excellence throughout the organization. The possible options mention various components of an organization such as - manufacturing processes, all the products, all members in the organisation including suppliers and customers, and all the suppliers. ‘Total’ in TQM refers to the involvement of all members of an organization in constantly improving the quality of products, services and business processes. This does not restrict only to the people in the organization but also includes the suppliers and customers(provided the formality of the statement). Therefore, the best option that represents the 'Total' in TQM is 'Involving all members in the organisation, suppliers and customers.'