Question
Now that you have watched the vidco, review the four responses below and decide for each one, whether it is "More" effective or "Less"effective in this situation. Tell the customer again that the product they are looking for is unavallable so there is no reason for them to check again. E Be at ease knowing that the customer is aware of the closing time and that you have assisted them as much as possible Speak to the customer to understand why they want this particular product as you may have a suitable alternative Stress to the customer they only have a few minutes left to go to the till or they won't be able to purchase anything
Answer
4.2
(220 Votes)
Timothy
Veteran · Tutor for 12 years
Answer
**More effective:**Speak to the customer to understand why they want this particular product as you may have a suitable alternative, and be at ease knowing that the customer is aware of the closing time and that you have assisted them as much as possible.**Less effective:**Tell the customer again that the product they are looking for is unavailable so there is no reason for them to check again and stress to the customer they only have a few minutes left to go to the till or they won't be able to purchase anything.
Explanation
## Step 1: This question presents four scenarios and requires us to identify which are "More" or "Less" effective. This value judgement is based on the approach taken in terms of communication and understanding of customer needs, considering both ethical and business aspects of operating a retail-store.## Step 2:The first option involves denial and abrupt conclusion of assistance. This arguably does not cater to customers' needs and expects the customer to think as the retail person does. Denying possibility without any potential fallback option and engaging in actively demotivating the customer can be a depressingly dissatisfying experience for the customer, short-circuiting any trust and espirit de corps existing between the two. Hence, this embodies possible emotional contagion and is efficient for neither emotion-taming nor rational judgement formation dealing better with loss than efforts.## Step 3:The second option considers the customer self-aware, closing any communication gap, and maintains retail customs that tone down friction. Despite assuming the customer's knowledge with little basis, it deserves dabbling with customers independently navigating challenges while experiencing the complete gap-maintenance fuss. Moreover, this kindness underarchiever strategy actually outmatches offering information or solving customer's problems, presenting it as emotionally contagious.## Step 4:The third approach empathically communicates, learning qualitatively about preferences that could bring about fruitful sales. Offering substitute options even shows active selling techniques taking profile by leveraging the dominance of close and active listening to discover which arguments persuade the customer. This brings intimacy into retail stores, promoting both community and shopping service specifics via rational judgement repairs and defeats transformational pressures — very reasonable in business development.## Step 5:The final one forcefully pushes customers to act, an approach perceptive of yielding a definite unfavorable experience by dressing customers down with such impatient behavior. Despite accounting for process mechanics, which retails usually require, it overlooks emotional contagion notions affirmed effective in challenging transformation frustrations preliminarily.