Question
Sam manages an apartment block, and Paula, a resident, has forgotten her keys and cannot enter. What should Sam do? Open the door, but report Paula for losing her key Open the door and greet her Ask a nearby co-worker to open the door Assume Paula will call one of her roommates to open the door for her Open the door and ask if she needs help finding or replacing the lost key
Answer
4.6
(315 Votes)
Yana
Master · Tutor for 5 years
Answer
Open the door and ask if she needs help finding or replacing the lost key.
Explanation
As the manager of an apartment block, Sam is likely responsible for assisting residents who face access issues such as losing their keys. His role probably includes helping in a supportive and responsible manner to maintain security and good resident relations. Therefore, simply opening the door for Paula without further action may not be the most responsible choice, nor is ignoring her predicament or delegating responsibility to another co-worker without attending to the situation directly. Additionally, reporting Paula for losing her key may seem punitive and unnecessary unless it's part of a formal procedure that is required by the apartment management's policy. The most balanced and effective approach would be to open the door for her and inquire whether she requires any additional assistance with regard to either finding or replacing her lost key. This action provides immediate help and also takes care to ensure her future access is secure.