76. You are with a customer and completing a sale. The phone rings and you're supposed to answer phone calls within 3 rings. What do you do? OPut the caller on hold , excuse yourself, and go find another sales associate to handle the call. Excuse yourself,Inswer the phone, and ask the caller if you can call him/her back. Answer the phone and continue to help the customer at the store at the same time. Excuse yourself, answer the phone, assist the caller if they just need a quick answer, then get back to the customer. 1 point

Question

76. You are with a customer and completing a sale. The phone rings and you're supposed to answer phone calls within 3 rings. What do you do? OPut the caller on hold , excuse yourself, and go find another sales associate to handle the call. Excuse yourself,Inswer the phone, and ask the caller if you can call him/her back. Answer the phone and continue to help the customer at the store at the same time. Excuse yourself, answer the phone, assist the caller if they just need a quick answer, then get back to the customer. 1 point

Answer 1

Excuse yourself, answer the phone, assist the caller if they just need a quick answer, then get back to the customer.

Answer 2

In a business setting where managing customer interactions efficiently is crucial, it's essential to balance between providing in-store service and responding to phone calls in a timely manner. The best course of action is to excuse yourself, answer the phone to determine the urgency, assist the caller if they require a quick answer, and then promptly return to the in-store customer. This approach ensures that both the in-store customer and the phone caller receive adequate attention and service without severely disrupting the in-store interaction or disregarding the phone call protocol.

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