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The supervisor puts Siji's complaint into his own words to be sure he has understood. What technique is the supervisor using to avoid conflict and negative communication patterns with Siji? A. Clarification B. Reflection C. Amplification D. Expression

Question

The supervisor puts Siji's complaint into his own words to be sure he has
understood. What technique is the supervisor using to avoid conflict and
negative communication patterns with Siji?
A. Clarification
B. Reflection
C. Amplification
D. Expression

The supervisor puts Siji's complaint into his own words to be sure he has understood. What technique is the supervisor using to avoid conflict and negative communication patterns with Siji? A. Clarification B. Reflection C. Amplification D. Expression

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UlyssesProfessional · Tutor for 6 years

Answer

B. Reflection

Explain

The technique described involves the supervisor putting Siji's complaint into his own words to confirm understanding. This is a key communication technique aimed at ensuring clarity and avoiding misunderstandings. Reflecting or paraphrasing is a psychological strategy used to show empathy and confirm comprehension of what the other person has said, which helps in avoiding conflict and negative communication patterns.
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