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What is the historical timeframe for delivering a response following a complaint? 25-28 days 28-35 days 20-25 days 14-20 days

Question

What is the historical timeframe for delivering a
response following a complaint?
25-28 days
28-35 days
20-25 days
14-20 days

What is the historical timeframe for delivering a response following a complaint? 25-28 days 28-35 days 20-25 days 14-20 days

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StanleyProfessional · Tutor for 6 years

Answer

D (14-20 days)

Explain

## Most companies set timelines for dealing with complaints to ensure an efficient customer service. These frameworks are often based upon varying industries petitioning for different standard timelines and resolutions. <br /><br />## A common initiative is to ensure complaints are responded to within a reasonable timeframe, so they can be addressed without delay, which helps with customer retention. In customer service education, it is generally recommended that responses to complaints should be initiated 14-28 days following receipt.<br /><br />## Following that premise, only two options fall within the recommended timeframe: Option A- 25-28 days and Option D- \( 14-20 \) days.<br /><br />## However, aiming to provide as quick a resolution as possible not only helps improve customer satisfaction, it also valuable in resolving issues before they create more discontent among the customer base. The timeline of \( 14-20 \) days seems to be more pragmatic and customer-centric compared to 25-28 days.
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