c Indicate one response you believe to be MOST appropriate and one response you believe to be LEAST appropriate A train has been delayed for 30 minutes due to a fault on the line Maintenance are dealing with the issue: You are on the platform as station assistant being updated by a colleague about changes resulting from the delay, when three unhappy passengers travelling together come up and ask you what the compensation arrangements are They say the delay means they will now almost certainly miss their connecting train and not be able to go on holiday . One of them asks you why your company's trains are so unreliable. Please select one most and one least option from the statements below. Tell the passengers you are keen to try and help them and explain that you will be best placed to do so once your colleague has updated you about changes as a result of the delay Leave the discussion with your colleague and ask the passengers to show you their travel plans so you can try to find a way they might still make their connection Say you hope the passengers don't need to seek compensation, but explain the company's policy and point them to the full online explanation Acknowledge the passengers concern, then suggest they go to the nearby information desk to check alternative travel arrangements (and compensation arrangements)while the fault is being dealt with

profit = total income - total expenditure Calculate this company's a) total income. b) total expenditure. c) profit. Description Money in Money out Sales-Monday £25.00 Wages - extra staff £110.00 Stall hire fee £20.00 Sales-Tuesday £20.00 Supplies-stationery £6.00 Sales-Wednesday Materials Sales-Wednesday Materials £35.00 Description Money in Money out Sales-Monday £25.00 Wages - extra staff £110.00 Stall hire fee £20.00 Sales-Tuesday £20.00 Supplies-stationery £6.00 "Sales-Wednesday Materials" £35.00

In project management, the critical path is best described as a series of activities that: Select one: a. is scheduled for the next current phase of the process. b. includes the path with the most slack or float. c. indicates the earliest possible time a project can be complete d. shows the shortest path through the network diagram.

Question A policy is usually: Your Answer Select ONE answer .. Something only managers are expected to follow A formal document for an agreed way of working Something, you take out when purchasing a service or product Something written in a staff handbook

Question 5 of 10 Which of these is not an example of a trade restriction? A. Rationing B. Subsidies C. Quotas D. Tariffs

WHEN I HEAR THE FIRE ALARM WHAT WILL I DO FIRST; I will walk around the building and see where the fire has started I will evacuate the building with all the residents I will go to the fire panel and check if it is a fire or fault and where the fire is coming from and check AFTER IDENTIFYING THE FIRE, THE FOLLOWING IS WHAT I WILL DO THEN; I will dial 999 and ask for the fire brigade and notify them that there is a fire and give the address *Evacuate all residents to the assembly point with a fire plan and the house fire bunch of keys *Call the manager or on-call manager AFTER ATTENDING TO THE ABOVE NO 2 NEXT, I WILL DO THE FOLLOWING- I will dial 999 and ask for the fire brigade and notify them that there is a fire and give the address *Evacuate all residents to the assembly point with a fire plan and the house fire bunch of keys Fight the fire with the fire extinguisher WHEN WILL I CONTACT THE MANAGER OR ON-CALL MANAGER AND INFORM THEM THAT THERE IS A FIRE? PLEASE WRITE THE REASON FOR YOUR ANSWER BELOW WHERE IT SAYS REASON; After contacting the fire brigade and evacuating all residents to the fire assembly point *After the fire brigade has extinguished the fire First thing as soon as I know there is a fire REASON-

Select all the options which are examples of expenditure. Receiving pocket money Lending money to a friend Topping up credit on a phone Being paid for doing chores Giving money to charity Borrowing money from a sibling Spending money on a game Buying food at a supermarket Selling old books for money Receiving pocket money Lending money to a friend Topping up credit on a phone Being paid for doing chores Giving money to charity Borrowing money from a sibling Spending money on a game Buying food at a supermarket Selling old books for money

年 A potential donor wants to know what assets a charity has before making a donation, and requests copy of the charity's assets list. What kind of request is this? Select 1 answer A Freedom of Information (FOI) request A Subject Access Request (SAR)

What are the three stages of the money laundering process? a. placement, layering, and integration b. acquisition, deposit, and disbursement c. earning, covering, and titlys d. placement, titling, and formalizing

Everyone who handles food must receive training and/or supervision in food hygiene appropriate for the job they do True False

elf assessment question - Please select 1 correct answ Q.4: Why is it important to work in ways that are agreed with your employer? (A) It protects the employer (B) It protects both the employer and the employee! (C) It protects the employee.