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#17 The 5-foot, 10 foot rules states that when you are 10 feet away from a customer you acknowledge them __ When you are 5-foot away from a customer you acknowledge them __ A. Nonverbally, verbally B. Verbally, nonverbally C. Immediately, verbally D. Nonverbally, immediately E. None of the above

Question

#17 The 5-foot, 10 foot rules states that when you are 10 feet away from a customer you
acknowledge them __
When you are 5-foot away from a customer you
acknowledge them __
A. Nonverbally, verbally
B. Verbally, nonverbally
C. Immediately, verbally
D. Nonverbally, immediately
E. None of the above

#17 The 5-foot, 10 foot rules states that when you are 10 feet away from a customer you acknowledge them __ When you are 5-foot away from a customer you acknowledge them __ A. Nonverbally, verbally B. Verbally, nonverbally C. Immediately, verbally D. Nonverbally, immediately E. None of the above

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RosamundMaster · Tutor for 5 years

Answer

A. Nonverbally, verbally

Explain

In a retail or service context, the 5-foot, 10-foot rule is a customer service principle aimed to ensure that customers are greeted and attended to appropriately to enhance their shopping experience. When a customer is 10 feet away, the staff usually acknowledges them nonverbally, such as with a smile or nod, to make them feel noticed. Conversely, when a customer is within 5 feet, the staff should greet them verbally, ensuring a more personal interaction.
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