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The balanced scorecard is an SMA tool that focuses on the foll aspects financial customer internal business process learning and growth True False

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The balanced scorecard is an SMA tool that focuses on the foll
aspects
financial
customer
internal business process
learning and growth
True
False

The balanced scorecard is an SMA tool that focuses on the foll aspects financial customer internal business process learning and growth True False

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JaxonVeteran · Tutor for 10 years

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True

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## Step1:<br /><br />The question asks if it is true that Balanced Scorecard (BSC) method indeed focuses on these four aspects, namely: <br />1) financial, <br />2) customer, <br />3) internal business procedure, <br />4) learning and growth.<br /><br />The balanced scorecard is a performance metric used in strategic management to identify and improve various internal functions of a business and their resulting external outcomes.<br /><br />## Step2:<br /><br />The Balanced Scorecard (BSC) looks at an organization from four different perspectives to measure its health:<br /><br />### Financial - ('Financeiro' in the question). <br />The financial performance of the organization has a direct impact on its strategic initiatives and so this perspective deals with financial metrics like return on capital, financial stability and growth.<br /><br />### Customer - ('Clientes' in the question). <br />From this perspective, it is evaluated how the organization is seen by its customers and how well the organization is doing from the point of view of its customers. <br /><br />### Internal Business Process - ('Processos Internos' in the question). <br />This perspective refers to the internal business processes and how these can be improved to meet objectives related to finance and customers.<br /><br />### Learning and Growth - ('Aprendizado e Crescimento' in the question).<br />This perspective measures the organization's ability to learn and improve—from an operational point of view and from employees' perspective, including their training and development needs.<br /><br />So, all four focus areas are covered in the Balanced Scorecard approach as mentioned in the question.
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