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Question 20 The balanced scorecard (BSC)approach involves setting objectives and developing appropriate measures and targets on four main areas. Which of the following is not one of those areas: Staff development and business growth Taxation Internal business processes Financial returns Customers 3r

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Question 20
The balanced scorecard (BSC)approach involves setting objectives and developing appropriate
measures and targets on four main areas. Which of the following is not one of those areas:
Staff development and business growth
Taxation
Internal business processes
Financial returns
Customers
3r

Question 20 The balanced scorecard (BSC)approach involves setting objectives and developing appropriate measures and targets on four main areas. Which of the following is not one of those areas: Staff development and business growth Taxation Internal business processes Financial returns Customers 3r

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WynonaProfessional · Tutor for 6 years

Answer

Taxation

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## Step 1:<br />Understand the four areas that are usually emphasized in a Balanced Scorecard (BSC) approach. These areas are generally linked to the overall strategic vision of a company. They include the following major perspectives:<br />1. Customer: This looks at how well the company is fulfilling customer needs and wants.<br />2. Financial: This perspective focuses on the financial metrics like profits, revenue, and return on investments.<br />3. Internal Processes: Here, the focus is on the efficiency of internal systems and procedures in the company.<br />4. Organisational/Staff Development and Business Growth: This perspective emphasises on staff development and overall growth of the company, for instance, training, innovative culture and more.<br /><br />## Step 2:<br />Evaluate the answer choices against the above-pointed major perspectives usually found in a BSC approach. In this question, the options are:<br />1. Staff Development and Business Growth<br />2. Taxation<br />3. Internal Business Processes<br />4. Financial Returns<br />5. Customers<br /><br />From the above options, three areas match the recognised BSC perspectives: Staff Development and Business Growth, Internal Business Processes, Financial Returns and Customers. Taxation is not a standard category in a balanced scorecard, therefore it isn't a main key perspective usually.
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