Now that you have watched the video, review the four responses below and decide for each one, whether it is "More" effective or "Less"effective in this situation. Don't react to the customer's rudeness and explain you are trying to resolve the issue with the card machine as quickly as possible Suggest the customer withdraws cash now as you're worried the machines won't come back on and there is nothing else you can do Tell the customer that you are trying to resolve f the problem and let them know that the way they asked you to hurry up was rude Calmly ask the customer If they could wait a few more minutes as the machine started working quickly the last time this happened

profit = total income - total expenditure Calculate this company's a) total income. b) total expenditure. c) profit. Description Money in Money out Sales-Monday £25.00 Wages - extra staff £110.00 Stall hire fee £20.00 Sales-Tuesday £20.00 Supplies-stationery £6.00 Sales-Wednesday Materials Sales-Wednesday Materials £35.00 Description Money in Money out Sales-Monday £25.00 Wages - extra staff £110.00 Stall hire fee £20.00 Sales-Tuesday £20.00 Supplies-stationery £6.00 "Sales-Wednesday Materials" £35.00

In project management, the critical path is best described as a series of activities that: Select one: a. is scheduled for the next current phase of the process. b. includes the path with the most slack or float. c. indicates the earliest possible time a project can be complete d. shows the shortest path through the network diagram.

Question A policy is usually: Your Answer Select ONE answer .. Something only managers are expected to follow A formal document for an agreed way of working Something, you take out when purchasing a service or product Something written in a staff handbook

Question 5 of 10 Which of these is not an example of a trade restriction? A. Rationing B. Subsidies C. Quotas D. Tariffs

WHEN I HEAR THE FIRE ALARM WHAT WILL I DO FIRST; I will walk around the building and see where the fire has started I will evacuate the building with all the residents I will go to the fire panel and check if it is a fire or fault and where the fire is coming from and check AFTER IDENTIFYING THE FIRE, THE FOLLOWING IS WHAT I WILL DO THEN; I will dial 999 and ask for the fire brigade and notify them that there is a fire and give the address *Evacuate all residents to the assembly point with a fire plan and the house fire bunch of keys *Call the manager or on-call manager AFTER ATTENDING TO THE ABOVE NO 2 NEXT, I WILL DO THE FOLLOWING- I will dial 999 and ask for the fire brigade and notify them that there is a fire and give the address *Evacuate all residents to the assembly point with a fire plan and the house fire bunch of keys Fight the fire with the fire extinguisher WHEN WILL I CONTACT THE MANAGER OR ON-CALL MANAGER AND INFORM THEM THAT THERE IS A FIRE? PLEASE WRITE THE REASON FOR YOUR ANSWER BELOW WHERE IT SAYS REASON; After contacting the fire brigade and evacuating all residents to the fire assembly point *After the fire brigade has extinguished the fire First thing as soon as I know there is a fire REASON-

Select all the options which are examples of expenditure. Receiving pocket money Lending money to a friend Topping up credit on a phone Being paid for doing chores Giving money to charity Borrowing money from a sibling Spending money on a game Buying food at a supermarket Selling old books for money Receiving pocket money Lending money to a friend Topping up credit on a phone Being paid for doing chores Giving money to charity Borrowing money from a sibling Spending money on a game Buying food at a supermarket Selling old books for money

年 A potential donor wants to know what assets a charity has before making a donation, and requests copy of the charity's assets list. What kind of request is this? Select 1 answer A Freedom of Information (FOI) request A Subject Access Request (SAR)

What are the three stages of the money laundering process? a. placement, layering, and integration b. acquisition, deposit, and disbursement c. earning, covering, and titlys d. placement, titling, and formalizing

Everyone who handles food must receive training and/or supervision in food hygiene appropriate for the job they do True False

elf assessment question - Please select 1 correct answ Q.4: Why is it important to work in ways that are agreed with your employer? (A) It protects the employer (B) It protects both the employer and the employee! (C) It protects the employee.