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- What are the 4 factors of production?
- c Indicate one response you believe to be MOST appropriate and one response you believe to be LEAST appropriate A train has been delayed for 30 minutes due to a fault on the line Maintenance are dealing with the issue: You are on the platform as station assistant being updated by a colleague about changes resulting from the delay, when three unhappy passengers travelling together come up and ask you what the compensation arrangements are They say the delay means they will now almost certainly miss their connecting train and not be able to go on holiday . One of them asks you why your company's trains are so unreliable. Please select one most and one least option from the statements below. Tell the passengers you are keen to try and help them and explain that you will be best placed to do so once your colleague has updated you about changes as a result of the delay Leave the discussion with your colleague and ask the passengers to show you their travel plans so you can try to find a way they might still make their connection Say you hope the passengers don't need to seek compensation, but explain the company's policy and point them to the full online explanation Acknowledge the passengers concern, then suggest they go to the nearby information desk to check alternative travel arrangements (and compensation arrangements)while the fault is being dealt with
- Indicate one response you believe to be MOST appropriate and one response you believe to be LEAST appropriate While working at the ticket barriers during peak travel time,a customer runs up to you. They explain that they could not print their ticket at the TOD (Ticket On Depart machines because they were not working but they have the confirmatior email on their phone. Station policy makes clear that customers should have either a paper or mobile ticket.and confirmation emails are not tickets'.The customer says their train is about to depart, and pleads to be allowed through. Please select one most and one least option from the statements below. Recognising the importance of the customer catching their train, let them through the barrier then contact the on-train guard to explain that the TOD machines are not working Explain the regulation to the customer.and point out that the on-train guard may ask for additional payment, but then allow them through the barrier Allow the customer through the barrier, then contact the on-train guard to explain the situation and suggest they immediately check with the ticket office about the TOD machines Contact the ticket office to ask whether the TOD machines are working, and let the customer through if they are not;otherwise explain they will have to buy a new ticket if they board the train
- Response quality is important to us, and the following question is part of our quality control. Please select the word that best describes footwear: Wellingtons ) Square Saffron Harpoon Camel Beach
- True False Markers Use 11. Employers do not have to provide training square square square 12. Employees do have to wear protective equipment provided square square square 13. It is safe to be under the influence of alcohol and undertake work square square 14 Using a fire extinguisher in confined spaces can be dangerous square square 15. There is no need to report near misses at work square square 16. 500,000+ manual handling injuries are reported to the HSE each year square square 17. All hazards can be seen and heard square square 18. All accidents at work should be reported square square 19. A hazard is anything with the potential to cause harm square square 20. I have a duty of care to myself and others square square