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- What is a key strategy for improving customer experience? a. Decreasing the number of customer touchpoints b. Personalizing customer interactions based on data and insights c. Focusing only on price competition d. Avoiding the use of digital channels
- You work in the Hoad Office of a large high street clothes retailer that has many branches throughout England One of your responsibilities is to visit the company's shops as a mystery shopper and to report back to the Head Office on your expenence Your task: write a report to give to your Manager about your visit to one of the shops Your report should include details of your visit - appearance and fidiness of the store - availability of stalf to help you customer service skills and attitude of the stall stock availability We suggest you write about 300 words
- Question 7 Strategic Leadership can be defined as below: i. Creating meaning to environmental turbulence and ambiguity ii. Providing a vision and having a clear road map to the organisations iii. Allowing the organisations to evolve and innovate iv. Growing the company through making changes A. i and ii only B. i, ii and iii only C. iii and iv only D. i, ii, iii and iv A C D B 1 pts
- Google invests in a major overhaul of its rewards package for staff. This includes a 10% increase in basic salary, individual and team bonuses plus an increase to 30 days holiday per year (from the statutory minimum). What type of motivation has not been addressed in the above rewards strategy? A. Intrinsic B. Outcome C. Expectancy D. Extrinsic C B B D A
- The horizontal segregation explains that men and women do different jobs . Women tend to do underpaid jobs with little recognition. This excludes A. Cleaning B. Clerical C. Caring D. Construction A D C C B