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- Question 15 Primaq starts offering £100 spot bonuses to customer service staff to good reward sales. However, staff complain it does not motivate performance as the targets are not clear and they have not actually witnessed any sales staff receiving a spot bonus despite good sales. Where in Vroom's Expectancy theory model does motivation break down? A. Effort B. Outcome C. Valence D. Extrinsic motivation OA OB C
- Question 1 Drawing on your HR theory knowledge on this module, the Harvard model of HRM aligns better with the best fit HRM perspective. A. True B. False A B 1 pts
- Samsang invests in a major overhaul of its rewards package for staff This includes a 10% increase in basic salary, individual and team bonuses plus an increase to 30 days holiday per year (from the statutory minimum). What best summarises the motivation focus of the above rewards strategy? A. Intrinsic B. Outcome C. Expectancy D. Extrinsic
- A significant proportion of Asra's customer service staff are University students. The company benefits from their good soft skills but has a problem with high labour turnover since these students leave when they graduate and can find a job that better serves their personal aspirations elsewhere. How could Asra better retain graduates within their company? A. No zero hours contracts B. Pay students a living wage C. Provide statutory holiday entitlement D. Provide personal learning and development opportunities D A C B
- Question 30 Nowadays, the MNCs in developed countries have offered several initiatives to overcome gender barriers in the workplace, especially in promoting women to climb up the career ladder. Which initiatives are useful to provide positive opportunities for women empowerment in organisations. i. Female role models ii. Women networks to discuss challenges encountered iii. Promoting patriarchal system - think-males, think managers iv. Smashing the 'glass ceilings' A. ii and iv only B. i, ii and iii only C. i, ii, and iv only D. i, ii, iii and iv A B D c 1 pts