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- When you are managing complaints it is important to share any learning that may happen as a result, with your colleagues. Why is this an important part of service improvement? 1. It can be a useful tool for getting other people to deal with complaints. 2. It's good to gossip about what things go wrong when you are at work. 3. It can prevent the issue that caused the complaint from happening again. 4. None of the above.
- In relation to incident management , what is considered to be a 'Near Miss'? 1. An action that leads to preventable harm 2. A situation that could have caused harm but was prevented from happening 3. A situation that occurred because someone forgot to carry out a task 4. A serious incident that led to a significant injury.
- What action could you take if you witness something unsafe or illegal in the workplace? Please select only the incorrect answer. 1. Tell your manager immediately 3. Contact the Care Quality Commission 3. Do nothing and only report your concern if the same thing happens again 4. Contact the Police
- How do complaints and comments help the service? 1. Dealing with feedback gives the manager something to do 2. They help managers to see what is working and where changes need to be made 3. They help service users to choose other services 4. Getting less complaints means a better inspection outcome
- E MULTIPLE CHOICE QUESTION The market revolution impacted which of the following? The s scope of business Both The pace of business